Before the Order Is Handed Over to the Delivery Service

The Customer has the right to cancel the order free of charge if it has not yet been handed over to the delivery service.

To cancel an order, please contact our Customer Support Center as soon as possible:

☎️ Phone: 060 680 680
📧 Email: [email protected]

When cancelling an order, the Customer must provide the order number and the buyer’s details.

Cancellation of an Order During Delivery

If the order has already been handed over to the courier or is in transit, the delivery fee is non-refundable in case of cancellation (or shall be charged to the Customer).

If the order has already been delivered, but the Customer refuses to accept it for a reason unrelated to any defect or damage to the product, the Customer is required to pay the cost of the delivery service already provided.